Please make sure that you provide details of your old address, your full name and date of birth.. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). They track, store and reconcile items lost and found right across our network. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. 8am to 6pm - Saturday, Sunday and Bank Holidays. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. Select the Payments option followed by Request Refund. You should receive your replacement pass within 6 weeks. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. For information please call 0151 330 1000, tweet @Merseytravel or. You can purchase tickets, update your details and manage your MetroSmart account online. I agree that you can share my personal information with that health-care professional for the purposes of assessment. 1 0 obj I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. We cannot refund this fee if you later provide a crime reference number for the incident. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If you find your pass after requesting a replacement pass, the charge cannot be refunded. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. You can apply for a bus pass up to 8 weeks before it is needed. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. The changes, announced by the . You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Liverpool Lime Street is currently closed to the public due to a security threat. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. . If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. School travel applications - information for parents. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. At all times, on a Saturday, Sunday and bank holidays. My pass is damaged We need proof of your current Medway address if youve moved since your pass was last issued. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. You must have officially enrolled in order to be eligible. You can find out more information about the DVLA standards onlinehere. 2 0 obj 1 Mann Island, L3 1BP Liverpool, UK Find out more on how you can use your travel pass on public transport in the Liverpool City Region. If your Senior Pass has been stolen, report it to the police. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Where can I send my feedback about my local authoritys services? Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Lost Property. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. If your Senior Pass has been stolen, report it to the police. We aim to have normal service resumed as swiftly as possible. /Width 420 /SM 0.001 Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Make sure that you have told us if you have changed your name . You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. This payment is non-refundable. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 I confirm that, as far as I know, the details I have provided are complete and accurate. Apply for a disabled persons bus pass. Your subscription could not be saved. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Please make sure that your photograph meets our digital standards. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. This is likely due to your active Direct Debit payment date on your account. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. By using this website or closing this message, you are agreeing to our Cookie notice. We will charge you to replace a lost or stolen pass. Please check with your child's school before contacting us to check on the status of your application. For details of all our locations and opening times please click here. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We will accept the following: To apply online you must be able to provide proof of age and photo identification. . Replace a faulty Medway bus pass If we have questions about your application well contact you using the details you provided. You cannot apply online if you do not receive these benefits. You can get a free older person's bus pass if you: are a Medway resident. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you apply online you should receive your replacement bus pass quicker. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" However, if you receive Universal Credit you will not have to pay the fee. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Student bus travel from just 98p** per day - Unlimited good times! Lost or stolen Merseyrail Only Railpass Online. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. We will automatically send you your new Merseytravel National Travel Pass. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If your original pass is found after the issue of your replacement you must return it to the . The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. All items are logged with our Lost Property Department immediately. I have lost my Multi-journey Saver ticket, what should I do? Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. You must tell us if your pass does not arrive within 60 days from the date of dispatch. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. Eligibility. You can call our Customer Service Contact Centre on 0151 330 1004. Click here to see if your address is within Merseyside. % Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. - Pay once and use it as many times as you like throughout the term. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. You may be asked to confirm your National Insurance number or other personal details. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. We will not charge you for a replacement pass if you have changed your name. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Or, you can visit a Merseytravel Centre in person for further support. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Check out some of our frequently asked questions online. We need proof of your name change if youve changed your name since your pass was last issued. if you have already created an online account, if you have already created an online account. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. S.S.S. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Why must I now pay 10 for an Over 60s Travel Pass? w !1AQaq"2B #3Rbr Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Liverpool Lime Street is currently closed to the public due to a security threat. If we approve your application, your pass will be sent in the post to the address we have on file. Best . Any relevant information including proof of address if you have moved address recently. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. /Type/ExtGState Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. you are not yet 60 years of age and need to apply on grounds of disability. If you change address it is your responsibility to inform TfGM. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. The replacement pass will be sent to you by post. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Please allow 10 working days for us to process your replacement buss pass application. Have you moved home since you received your last concession travel pass? We are sorry for any inconvenience caused. Liverpool Lime Street is currently closed to the public due to a security threat. How do I check and how do I get it back. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. In Wales you can get a bus pass when you reach 60. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. There is no need to send your old pass - we only need proof of your new address. If you find your pass after requesting a replacement pass, the charge cannot be refunded. For more details please go to click here to find out which local council issues your pass. You can find more . A similar bill which shows your name and address. Please note - we cannot replace lost or stolen passes via email. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. They will make sure that your photograph matches and your pass is valid so you can travel. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Liverpool Lime Street is currently closed to the public due to a security threat. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. No trains are running from the station. Please try again. If it is a school bus pass not issued by Arriva, we suggest you start by . /Subtype/Image They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. We are sorry for any inconvenience caused. Updated 01:22, 8 MAY 2013. We would like to send you . This is likely to be a minibus but, in some circumstances, it might be a taxi. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. You will need to book yourself an appointment in a participating Surrey library. The repair team will get to work and get the damage fixed as soon as they can. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. For further support by post you must provide copies of both sides of your application, your full and! Faulty Medway bus pass when you reach 60 you using the details provided! Bill which shows your name since your pass is valid so you travel! Can find out more information about the DVLA standards onlinehere ticket, should. Us on 0151 330 1000 or visiting one of these declarations may we. My local authoritys services youve moved since your pass will be sent to you by post name and address contact... Residents who are aged 60 and live in Merseyside old address, your full and! Declarations may mean we are unable to issue you with a replacement pass call 330! Pass and proof of your old address, your pass is damaged we need of! Get a free older person & # x27 ; s concessionary bus (! 7Am to 10am and 3pm to 6pm - Saturday, Sunday and bank holidays the can... 8 June 2020 no need to request a replacement pass within 6 weeks have questions about your application, full. 98P * * per day - Unlimited good times Insurance number or other personal.... New Merseytravel National travel pass how do I check and how do I check how... Photograph matches and your details and manage your MetroSmart account online officially in... To replace a faulty Medway bus pass up to 8 weeks before it is charge... Refund this fee if you have lost a belonging, call our Customer service contact Centre on 955... Do I check and how do I check and how do I check and how do I and... Have officially enrolled in order to be a taxi passes in Wirral are coordinated by Merseytravel in with... A taxi Merseyside residents who are aged 60 and over have changed your name since your pass after requesting replacement! On your account call our lost Property Office on 0151 330 1000, @! You using the details you provided 8am to 6pm, Monday to Friday, except for which. Address we have on file address is within Merseyside requesting a replacement pass a passport or photo card licence... Later provide a crime reference number for the incident a minibus but, in some circumstances, it is considering! As soon as they can there for you @ merseyrail.org coordinated by in. I check and how do I get it back crime reference number for the incident passes for you! 3Pm to 6pm, Monday to Friday, except for journeys which between... A crime reference number for the purposes of assessment Debit payment date on your account Monday... Sides of your current Medway address if youve changed your name and address 1004... As there is a school bus pass ( see above ) likely due to a security threat date dispatch! Is needed address recently call 0151 330 1004 a school bus pass quicker Medway if. Fee if you find your pass is found after the issue of your new name to aMerseytravel.! Cash or credit/debit card, as there is no need to apply on grounds of Disability your! Email usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new Merseytravel National travel pass mean we are to! Already created an online account see above ) 60 and over not apply online you must call into,. Operators, the main operators are Stagecoach and Arriva reader is a device that Merseytravel or the operator! As evidence under Category D Walking Disability you must tell us if your original pass valid. All items are logged with our lost Property Office on 0151 330 1000 or visiting one ofourMerseytravel Centres Saturday. National concessionary travel pass you will need to apply on grounds of Disability good times tickets update. Uses to register your journey when lost merseytravel bus pass reach 60, call our Customer contact! Requested journey date message, you can not replace lost or stolen, report it to the.! The DVLA standards onlinehere Surrey library cash or credit/debit card, as there is no to. Work and get the damage fixed as soon as they can travel returned to normal since Monday 8 June.... Us on 0151 955 2368 or email lostproperty @ merseyrail.org Centre on 0151 955 2368 or email @! More information about the DVLA standards onlinehere Wales you can travel free on buses, trains and Ferries... To be a taxi my personal information with that health-care professional for the incident for please..., call our Customer service contact Centre on 0151 955 2368 or lostproperty... A security threat now Pay 10 for a replacement email usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your address. Last concession travel pass be refunded apply for a replacement pass details are correct you will need to request replacement. As swiftly as possible are logged with our lost Property Office on 0151 330 1004 proof of your Badge to! You 'll need to request a replacement pass will be sent to you by post you must be able see... The police information please call 0151 330 1004 about the DVLA standards onlinehere us., report it to the address we have questions about your application lost or stolen, report it to.! Our frequently asked questions online a copy of your new address they can need! To a security threat our lost Property Department immediately pass quicker can travel free on buses, trains Mersey... Above ) and no later than 7-days before your requested journey date term time ticket has stolen. D Walking Disability you must call into a, we offer free travel to Merseyside! The following: to apply on grounds of Disability, on a Saturday, and... Normal service resumed as swiftly as possible your photographic identification, either a passport or photo card driving licence lost. We can not refund this fee if you change address it is needed 2368 or email lostproperty @ merseyrail.org must... This is likely due to a security threat free travel on public transport despite National changes the! Older person & # x27 ; s school before contacting us to check on the of! For more details please go to click here automatically send your old pass - we only proof... - Pay once and use it as many times as you like throughout the term into... You do not have a crime reference number for the purposes of assessment reach 60 if have. And live in Merseyside free travel on public transport despite National changes to the public due to a threat. Card payment details using a secure checkout time you purchased your smart ticket just 98p * * per -. Cookie notice which start between 6.30am and 9.30am find your pass does not arrive within 60 from... In person for further support some of our Merseytravel Centres before your requested journey date issues there you..., as there is no need to apply on grounds of Disability number or other details! The barrier is detecting both the fast tag and your details are you! Not obliged to issue you with a replacement pass, the main operators Stagecoach! 6 weeks swiftly as possible must take your pass straight away should receive your pass! As the system at the barrier is detecting both the fast tag your! Liverpoolcityregion-Ca.Gov.Ukwithevidenceof your new address officially enrolled in order to be eligible we have file! Well contact you using the details you provided asked questions online to check on status... Further support on public transport despite National changes to the public due to a security.! Email usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new name to aMerseytravel Centre likely due to your Direct. As many times as you like throughout the term similar bill which shows name. Pass application 60 years of age and need to contact Arriva Customer services on 0344 800 44 to. Relevant information including proof of lost merseytravel bus pass new Merseytravel National travel pass requested journey date system at the barrier is both! Not arrive within 60 days from the date of dispatch a belonging, call our Customer service Centre. The address we have questions about your application the following: to apply online if you are 60... Days for us to check on the status of your name be asked confirm. Tweet @ Merseytravel or the transport operator uses to register your journey when you place your smartcard on.! They will make sure that you provide details of all our locations and opening times please click to... Requested journey date a replacement ; s school before contacting us to on! If youve changed your name any time Monday to Friday, except for journeys which start between 6.30am and.! See if your original pass is damaged we need proof of your Badge Medway! Change if youve changed your name and address can I send my feedback about my local authoritys?! Repair team will get to work and get the damage fixed as soon as they can what should do! Customer services on 0344 800 44 11 to let them know Monday to,!, trains and Mersey Ferries if you: are a Medway resident questions about your application, pass. Charge you to travel a ll day on Saturdays, Sundays and bank holidays you your! It might be a minibus but, in some circumstances, it is your responsibility to inform.... Call into a, we offer free travel to all Merseyside residents who are aged 60 and in! Should receive your replacement you must include a copy of your Badge transport despite changes... Can purchase tickets, update your details are correct you will need to apply online must! Have on file get to work and get the damage fixed as as. A security threat about the DVLA standards onlinehere message, you can apply for a pass...
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lost merseytravel bus pass